Terms & Conditions

PROTECTION OF PERSONAL DATA

IVAYA informs you that, for the best and most complete service to you through the services we offer you in our online store, it processes your personal data, based on Law 2472/1997 and its relevant amendments and in accordance with the following guidelines:

You only provide us with your standard information, which is relevant to the smooth completion of the purchase and delivery of your order and to personalize and improve your service.

THE INFORMATION WE REQUEST FROM YOU:

Personal data:

Each visitor can browse the IVAYA online store without providing any personal information.

We will only need personal data (name, address, telephone number, your e-mail and a password) when you order products.

ILLUSTRATION DATA:

In short, we only ask for as much information as we need so that you can enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order, and personalized service based on your needs and preferences.

The information we collect from your visits and purchases at IVAYA .

In order to offer personalized service, most large companies use alphanumeric identification files, called cookies. Cookies are divided into permanent and session: permanent cookies remain on your hard drive even after you end your visit, remembering a wide range of information that is used for the next visit.

Session cookies are used only to recognize that you are entering the site, so that you do not have to be asked for a password on all pages that involve transaction data. These are deleted immediately after you leave the site. IVAYA uses session cookies: in order to avoid constantly asking you for a password when you visit our various pages, we need to recognize you when you enter our online store.

How do we manage the data and information you have entrusted to us?

We use the data you have entrusted to us to offer you a unique shopping experience, in the following ways:

To deliver orders you have purchased online to your location.

So you can confirm your orders.

So that we can answer your possible questions and inquiries in the customer service department.

To send you special offers and new product updates.

Under no circumstances do we share your personal information with third parties (article 11 of Law 2472/1997)

Under no circumstances do we sell or rent your personal data to third parties. This information is used exclusively by IVAYA to continuously improve your service. If in the future we see that sharing some of your information with a third party can significantly benefit your purchases, it will only be done after your approval.

An exception to this obligation is the case where the specific information is requested by a court order from legal bodies.

Cookies

The website may use cookies to identify the visitor/user/subscriber of certain services and pages of the website. Cookies are small text files that are stored on the hard drive of each visitor/user/subscriber and do not take knowledge of any document or file from that computer. They are used only to facilitate access by the visitor/user/subscriber to specific services of the website and for statistical purposes, in order to determine the areas in which the services of the website are useful or popular or for marketing purposes. The visitor/user/subscriber of the website can configure his server (browser) in such a way as to either warn him about the use of cookies in specific services of the website, or to not allow the acceptance of the use of cookies under any circumstances. In case the visitor/user/subscriber of the specific services and pages of the website does not wish to use cookies to identify him/her, he/she cannot have further access to these services. The website uses Google Analytics cookies for anonymous demographic data and interests

"Sending newsletters"

IVAYA collects and processes e-mail addresses that users voluntarily provide after having previously accepted the Terms of Use of the website.

To send you newsletters, we only use the information you have provided to us, i.e. your email and name, if you have registered it. We also retain your IP address.

All procedures are compliant with the new EU GDPR and your files are protected in accordance with our Privacy Policy.

The purpose of the processing is, exclusively, to send IVAYA newsletters, offers, etc. to users.